At CS Services Ltd ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website or services.
1. Information We Collect
We may collect the following personal information when you contact us, request a quote, or book an engineer:
- Identity Data: First name and last name.
- Contact Data: Phone number, email address, property address, and postcode.
- Service Data: Details about the plumbing, heating, electrical, drainage, gardening, carpentry, or external cleaning work you require.
- Technical Data: IP address, browser type, and anonymous usage data collected via standard web analytics.
2. How We Use Your Information
We use your personal data to:
- Provide quotes and estimates for trade work.
- Schedule and carry out plumbing, heating, electrical, drainage, gardening, carpentry, and external cleaning services at your property.
- Communicate with you regarding appointments, delays, or service updates.
- Process payments for completed work.
- Maintain accurate business records for accounting and legal purposes.
3. Data Sharing
We do not sell your personal data to third parties. We may share your information with trusted third parties only in the following circumstances:
- With our engineers or subcontractors required to carry out the work at your property.
- With software providers that help us run our business (e.g., booking systems, invoicing software).
- When required by law or to protect our legal rights.
4. Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.
5. Your Rights
Under UK data protection law (GDPR), you have the right to:
- Request access to the personal data we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or restrict the processing of your data.
If you wish to exercise any of these rights, please contact us using the details below.
6. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at:
CS Services Ltd
Email: info@csservicesgroup.co.uk
Phone: 020 3582 3455